Ground rules
Working together
The ground rules are on this page, not in the fine print.
How an engagement starts, how we quote and bill, who owns what at the end: if you want to know that before the first conversation, you'll find it below, in plain language.
How it starts
It starts with an assessment. You tell us what needs doing, and we tell you what we think of it, what ballpark it's in and whether we're the right people for it. If we're not, we say that too.
For a project
Anything bigger than a small job gets a written proposal with clear agreements: what's delivered, by when, at what price. Work starts once that's right for you.
For a small job
Small jobs don't need a formal proposal. You get a short confirmation of what it costs and when it'll be done, and then it gets done.
How we quote and bill
You won't find price figures on this site, and that's deliberate: what something costs depends on its scope, and nobody knows that reliably in advance. What we can show you is the mechanics, and those are the same on every engagement.
Fixed prices for projects
A project with a defined scope gets a fixed price. You see it in the proposal before you commit, so the bill can't quietly grow.
Payment in stages
Larger projects are paid in stages: part on signing, part along the way, the rest on delivery. Never everything up front.
Small jobs by effort
Small jobs are billed by effort. If something turns out to be bigger than it looked, you hear it from us before it gets more expensive.
Operations as a monthly package
Ongoing care comes as a fixed monthly package with a clear hours budget, or billed by effort if you only need us now and then.
The first conversation is free and without obligation, and you'll come away with a ballpark for your plans.
While we work
A reply within one working day
Write to us and you'll hear back within one working day. If the answer needs longer, you get a short interim note in the meantime.
One person, one channel
You email the person building your project directly and meet them in person when a topic calls for it. No ticket system, no queue.
If something's off, you hear it first
If something slips or the scope shifts, you learn it from us before it shows in the result, and we adjust the agreement openly with you.
Who owns what
That's settled per engagement, because the answer depends on what we build. So it goes into the proposal before you commit, item by item: website, content, domain, accounts and code. You know where you stand from the start.
What you can count on either way: we don't build lock-in. What we build is documented and structured so someone else could take it over. That is also our answer to the fair question of what happens if someone at a small studio drops out. And if you ever leave, we hand everything over in good order.
Where your data lives
Where your website runs and where mailboxes, files and backups live is your call. We choose the location together, project by project: Switzerland, Europe, or a US service when it's the best fit for your case. Your choice is written into the proposal.
And you always know what runs where. For every part of your setup we tell you which provider is behind it and which law applies there. You can move at any time, including away from us.
More on this: your data, your callAfter delivery
Handover doesn't have to be the end. We run what we build: website upkeep, M365 administration, one place to bring the small stuff. Ongoing care has its own page.
See operations & supportQuestions this page doesn't answer? Bring them to the first conversation and you'll get straight answers.